Terms and Conditions

Terms and Conditions – Novaro Melbourne

Version 1.14 – Last updated: April 22, 2025

Article 1 – Definitions

In these terms and conditions:

  • Cooling-off period: The period within which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person not acting in the course of a business or profession who enters into a distance contract with the trader.

  • Day: Calendar day.

  • Ongoing contract: A distance contract relating to a series of products and/or services where the delivery or performance is spread over time.

  • Durable medium: Any tool that enables the consumer or trader to store information for future reference and unaltered reproduction.

  • Right of withdrawal: The consumer's right to cancel the agreement within the cooling-off period.

  • Trader: The natural or legal person offering products and/or services remotely.

  • Distance contract: An agreement concluded via a system for remote sales or services organised by the trader.

  • Means of distance communication: Tools for concluding a contract without the consumer and trader being physically present.

  • Terms and conditions: These terms and conditions of the trader.

Article 2 – Trader Identity

Novaro Melbourne
Email: info@novaro-melbourne.com
CoC Number: 96041331
VAT Number: NL005184244B41

Article 3 – Applicability

These terms and conditions apply to every offer and distance agreement between the trader and consumer.
Prior to the conclusion of a distance contract, the consumer will be provided with a copy of these terms. If this is not feasible, the consumer will be informed where they can access or request them.
For electronic contracts, the terms will be provided in a format that allows easy storage and access.
In case of conflicting terms, the provisions most favorable to the consumer shall apply.
If any clause is void or annulled, the remaining provisions remain in force.

Australian Consumer Law Compliance:
For customers residing in Australia, Novaro Melbourne complies with the Australian Consumer Law (ACL). This includes consumer guarantees relating to product quality, description accuracy, and refund rights for faulty or misrepresented goods.

Article 4 – The Offer

Offers are non-binding and may be modified by the trader.
Descriptions and images must be accurate and truthful.
Obvious errors do not bind the trader.
Consumer rights and obligations (e.g., pricing, delivery, payment, withdrawal) are clearly outlined.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the specified conditions.
Upon electronic acceptance, the trader will confirm receipt without delay.
The trader will implement appropriate technical and organizational measures to secure electronic data transmission.

Article 6 – Right of Withdrawal

Consumers have 14 days to withdraw from the agreement without providing reasons.
During this period, consumers must handle products and packaging with care.

Article 7 – Costs in Case of Withdrawal

Change of Mind Returns:
Return shipping costs are borne by the consumer if the return is due to change of mind.

If a product is faulty, unsafe, or not as described, Novaro Melbourne will cover the reasonable cost of a replacement or provide a refund in accordance with the ACL.

Article 8 – Exclusion of Right of Withdrawal

Withdrawal may be excluded for:

  • Custom or personalized items

  • Perishable goods

  • Sealed hygiene-sensitive products, if unsealed

Such exclusions must be clearly stated before the agreement is concluded.

Article 9 – Pricing

All prices listed include VAT (GST where applicable).
Prices will not change during the offer period, unless due to changes in tax legislation.

Article 10 – Compliance and Warranty

Products must comply with the agreement and meet reasonable expectations of quality and performance.
Complaints must be reported within 14 days of delivery.
Consumer guarantees apply regardless of any additional warranties.

Article 11 – Delivery and Performance

Orders must be delivered within 30 days, unless otherwise agreed.
If delivery is delayed, the consumer may cancel the agreement and request a refund within 14 days.

Article 12 – Ongoing Contracts

Fixed-term agreements may be terminated with a maximum one-month notice at the end of the period.
Automatic renewal is not permitted, except for contracts of up to three months.

Article 13 – Payment

Payment must be made within 7 days, unless otherwise agreed.
Inaccuracies in payment data must be reported immediately.

Article 14 – Complaints

Complaints must be submitted within 7 days of delivery.
The trader will respond within 14 days with a resolution.

Article 15 – Disputes

These terms and conditions are governed exclusively by Dutch law, even if the consumer resides abroad.
This does not affect the rights granted under mandatory local consumer protection laws (e.g., Australian Consumer Law) if applicable.

OUR JOURNEY

Novaro Melbourne was founded from a deep passion for timeless style and a vision to provide women with elegant, versatile wardrobe essentials that align with modern values and conscious living.

With years of experience in the Australian fashion industry, our founders recognised a growing demand for sustainable women’s clothing that combines contemporary fashion with classic sophistication.

Novaro Melbourne was created as a destination where women can discover high-quality, ethically crafted garments designed to complement their everyday lives and express their individuality. As a trusted ethical fashion label based in Melbourne, we are proud to offer refined wardrobe staples that empower women to dress with confidence and purpose.

OUR COLLECTION

At Novaro Melbourne, quality and sustainability are at the core of everything we create. As a Melbourne-based fashion label, we collaborate with trusted, ethical suppliers who share our passion for premium women’s clothing and environmentally responsible production.

Our curated collection is designed for the modern, style-conscious woman. Offering timeless fashion pieces that blend contemporary design with everyday comfort. From elevated daywear to sophisticated evening styles, every garment is made to help you feel confident, elegant, and effortlessly chic.

Whether you're searching for tailored blouses, sustainable tops, or versatile wardrobe essentials, our women’s clothing line combines refined craftsmanship with long-lasting materials. Discover stylish, sustainable fashion. Made with passion, inspired by you

OUR COMMITMENT TO QUALITY

At Novaro Melbourne, we believe that true luxury lies in the details. As a premium women’s fashion label, we are committed to delivering excellence through:

  • Premium Fabrics: Using only the finest materials for garments that feel as good as they look.
  • Exceptional Craftsmanship: Each piece is carefully made to ensure a perfect fit and long-lasting wear.
  • Ethical Sourcing: Collaborating with suppliers who adhere to sustainable practices and fair labor standards.

CUSTOMER EXPERIENCE

Your satisfaction is at the heart of what we do. Whether you're browsing our online store or connecting with us via email or social media, our friendly team is here to support you. From style advice to sizing help, we aim to make your experience with Novaro Melbourne effortless, enjoyable, and personal.

We design every piece to help you feel confident, stylish, and authentically yourself. At work, at home, or out in the world.

BE PART OF A STYLISH COMMUNITY

Discover timeless fashion that’s as intentional as it is inspiring. Be part of the Novaro Melbourne community and explore elevated, ethically made clothing that complements your lifestyle.

Follow us on social media for fashion inspiration, new arrivals, and exclusive offers. Join a growing movement of women who choose mindful elegance, sustainable choices, and a brand that celebrates individuality.

Thank you for being here. Where conscious style meets lasting quality.