FAQ

Frequently Asked Questions – Novaro Melbourne

How can I contact Novaro Melbourne?

Our customer service team is here to help!
You can reach us via email at info@novaro-melbourne.com, we’re happy to assist you.

Can I modify or cancel my order?

As we aim to process all orders quickly, changes or cancellations must be requested within 12 hours of placing your order.
After this time, we cannot guarantee that such requests can be fulfilled.
If your order has already been delivered, you may return it for a full refund, subject to our return policy.

When will my order be processed?

Orders are processed and shipped from our warehouse.
Please note that during holidays or sale periods, processing may take slightly longer.
We process orders Monday to Friday, and processing time is usually 1–3 business days. Orders are shipped on the next business day after processing.

📌 Please note: Orders are not processed or shipped on weekends.

How long will it take to receive my order?

The average delivery time is 5–10 business days, as our products are shipped directly from our supplier.
This allows us to reduce costs and offer our products at competitive prices, without charging shipping fees.

My order hasn’t arrived yet. What should I do?

In 99% of cases, orders are delivered within the expected delivery window.
However, delays may occur due to logistics or customs clearance.
Please check the status of your delivery using your Track & Trace code.
If your order has not arrived 3 days after the expected delivery date, please contact us at info@novaro-melbourne.com.

Are customs duties or taxes applicable?

All prices listed on our website include VAT and are displayed in AUD.
Depending on your country of delivery, import duties or taxes may apply upon delivery. These charges are determined by your local customs office and are your responsibility.

We are not liable for any customs delays.
For more information, please contact your local customs authority.

How can I return an item?

Not satisfied with your purchase?
You may return or exchange your item within 30 days of delivery, provided the item is in its original condition with tags and labels attached.
Products showing signs of use or wear cannot be returned.

All returns must include a Track & Trace number.
You, as the sender, are responsible for the return shipment.

Once we receive your return, we will process your refund within 10 business days.

When will I receive my refund?

Refunds are issued via the original payment method.
For credit or debit card payments, it may take 7–10 business days for your bank to process the refund.

If you haven’t received your refund after this period, we recommend contacting your bank or credit card provider for more information.

What are the shipping costs?

We offer free shipping on all orders, with no minimum purchase requirement.

How can I access my Track & Trace code?

You can track your order by entering your email address and order number on our tracking page.
Your tracking code will be sent to you via email within 2–3 days of placing your order.

Why does my Track & Trace code show no information?

Once your package has been handed over to the shipping carrier, tracking information becomes available.
Please note: it may take some time for the tracking status to update, especially during busy periods or customs processing.

OUR JOURNEY

Novaro Melbourne was founded from a deep passion for timeless style and a vision to provide women with elegant, versatile wardrobe essentials that align with modern values and conscious living.

With years of experience in the Australian fashion industry, our founders recognised a growing demand for sustainable women’s clothing that combines contemporary fashion with classic sophistication.

Novaro Melbourne was created as a destination where women can discover high-quality, ethically crafted garments designed to complement their everyday lives and express their individuality. As a trusted ethical fashion label based in Melbourne, we are proud to offer refined wardrobe staples that empower women to dress with confidence and purpose.

OUR COLLECTION

At Novaro Melbourne, quality and sustainability are at the core of everything we create. As a Melbourne-based fashion label, we collaborate with trusted, ethical suppliers who share our passion for premium women’s clothing and environmentally responsible production.

Our curated collection is designed for the modern, style-conscious woman. Offering timeless fashion pieces that blend contemporary design with everyday comfort. From elevated daywear to sophisticated evening styles, every garment is made to help you feel confident, elegant, and effortlessly chic.

Whether you're searching for tailored blouses, sustainable tops, or versatile wardrobe essentials, our women’s clothing line combines refined craftsmanship with long-lasting materials. Discover stylish, sustainable fashion. Crafted in Australia, inspired by you.

OUR COMMITMENT TO QUALITY

At Novaro Melbourne, we believe that true luxury lies in the details. As a premium women’s fashion label, we are committed to delivering excellence through:

  • Premium Fabrics: Using only the finest materials for garments that feel as good as they look.
  • Exceptional Craftsmanship: Each piece is carefully made to ensure a perfect fit and long-lasting wear.
  • Ethical Sourcing: Collaborating with suppliers who adhere to sustainable practices and fair labor standards.

CUSTOMER EXPERIENCE

Your satisfaction is at the heart of what we do. Whether you're browsing our online store or connecting with us via email or social media, our friendly team is here to support you. From style advice to sizing help, we aim to make your experience with Novaro Melbourne effortless, enjoyable, and personal.

We design every piece to help you feel confident, stylish, and authentically yourself. At work, at home, or out in the world.

BE PART OF A STYLISH COMMUNITY

Discover timeless fashion that’s as intentional as it is inspiring. Be part of the Novaro Melbourne community and explore elevated, ethically made clothing that complements your lifestyle.

Follow us on social media for fashion inspiration, new arrivals, and exclusive offers. Join a growing movement of women who choose mindful elegance, sustainable choices, and a brand that celebrates individuality.

Thank you for being here. Where conscious style meets lasting quality.